FREE SHIPPING on orders over $250 (US orders only)
Please allow 7-10 business days in the US, and 10-14 days for international delivery.
Pre-ordered items are scheduled to ship on a specified date (see product description). All items in your order will be held for shipment with the pre-order item, please place a separate order if you would like non-pre-order items earlier.
Unused products from our online shop may be returned for a full refund within 30 days of the purchase date marked on the packing slip enclosed with your order. ILIA has the right to deny the issuance of a refund to an order that is believed to be previously used.
ILIA Beauty must be returned in its original packaging.
To request return authorization for a purchase made directly on our Online Store, please email firstname.lastname@example.org for return instructions.
ILIA Beauty is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery.
ILIA Beauty is unable to process exchanges; all returns and sales must be completed as separate transactions.
You may only cancel your order via email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel.
You are responsible for all shipping costs.