Shipping & Returns

Shipping Rates


USPS Standard Shipping 7-10 business days $5.80
FREE Standard Shipping* 7-10 business days *Orders of $75 or more
FedEx 2day Shipping** 2 business days $18.95
FedEx Next Day Shipping** 1 business day $30

All orders ship Monday - Friday, excluding federal holidays within the United States.***
**For FedEx 2day Shipping & Next Day Shipping: Orders must be received on or before 1pm PST to be able to ship out the same business day.


CANADA $11.95


10 - 14 business days****
****Actual number of days may vary based upon origin, destination and customs delays.

Please note, shipping to the following international destinations is unavailable at this time: Australia, Bahrain, China, Hong Kong, Democratic People's Republic Of Korea, Kuwait, Macao, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, and Vietnam.


Pre-ordered items are scheduled to ship on a specified date (see product description). All items in your order will be held for shipment with the pre-order item, please place a separate order if you would like non-pre-order items earlier.

Return Policy

Unused products from our online shop may be returned for a full refund within 30 days of the purchase date marked on the packing slip enclosed with your order. ILIA has the right to deny the issuance of a refund to an order that is believed to be previously used.

ILIA Beauty must be returned in its original packaging. 

To request return authorization for a purchase made directly on our Online Store, please email for return instructions. 

ILIA Beauty is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery. 

ILIA Beauty is unable to process exchanges; all returns and sales must be completed as separate transactions.

Order Cancelation

You may only cancel your order via email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel.

You are responsible for all shipping costs.