Orders and returns.
At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.
If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or partial sets. There is no restocking fee, and we can provide you with a prepaid return label upon request.
Your refund will be credited to the original form of payment within 10 business days of receipt. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
To return or exchange your order, please email our Customer Service team at firstname.lastname@example.org with your order number and reasoning. Please allow two business days for a response. We appreciate your patience!