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How does Auto-Replenish work?
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Our free Auto-Replenish program allows you to conveniently replenish your most-loved ILIA products when its time to restock. Being a frequent ILIA customer has it rewards!
Products on subscription will receive:
10% off*
Free Shipping
No fees or minimum purchase obligations
Ability to manage your subscription:
Change the frequency
Skip a shipment
Edit or cancel the order
Ready to get started? You can subscribe on the product page or while reviewing items in the shopping cart. Simply select the desired frequency, add to cart and checkout.
What are the perks of Auto-Replenish?
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Products ordered through the Auto-Replenish program will lock in at 10% off for your first and all recurring Auto-Replenish orders plus free shipping until cancelled.
How do I sign up for Auto-Replenish?
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When on the product page or while reviewing items in the shopping cart, you’ll be prompted to sign certain items up for automatic replenishment. Simply select the desired frequency, add to cart and checkout.
Can I return and/or exchange my Auto-Replenish order?
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Yes, you can process your return or exchange as you normally would via our Returns Portal. All you'll need is your order number and zip code.
Can I use a promo code with my Auto-Replenish order?
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We are unable to combine a promo code with the Auto-Replenish discount.
Which ILIA products are available for Auto-Replenish?
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The following products are available for Auto-Replenishment:
Skin Rewind Complexion Stick
Super Serum Skin Tint SPF 40
True Skin Serum Foundation
True Skin Serum Concealer
True Skin Radiant Priming Serum
Soft Focus Setting Powder
Limitless Lash Mascara
Fullest Volumizing Mascara
Lip Sketch Hydrating Crayon
Lip Wrap Reviving Balm
Lip Wrap Overnight Mask
Lip Conditioner
Multi-Stick
Balmy Gloss Tinted Lip Oil
The Base Face Milk
Bright Start Retinol Alternative Eye Cream
The Cleanse Soft Foaming Cleanser
Blue Light Mist
Balmy Tint Hydrating Lip Balm
Clean Line Gel Liner
Clean Line Liquid Liner
In Full Micro-Tip Brow Pencil
In Frame Brow Gel
How do I change, skip, or cancel my Auto-Replenish order?
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Log into your account and click on Subscriptions to manage active orders Auto-Replenish orders. You have the ability to make specific changes to each product:
Change shipping address
Change billing address
Change next charge date
Change frequency of the delivery schedule
Skip shipment
Update quantity
Add product
Edit payment method
Cancel subscription
Re-activate subscription
What is the deadline to make changes to my order?
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All orders are processed at 12am on the scheduled order date.
To modify your order, simply log into your account and click on Subscription. Changes must in made prior to 11:59pm PST the day before your scheduled order date. For example, your next order is scheduled for 9/13/22 - changes should be made by 9/12/22 before 11:59pm PST.
What does Order Now mean?
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Order Now allows you to place an order in the moment for the product(s) within the Auto-Replenishment plan at 10% off and free shipping. It will not cancel and/or replace your future delivery.
Can I expedite shipping for my Auto-Replenish order?
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If you'd like to expedite your next shipment, please contactsupport@iliabeauty.com. We'll do our best to honor your request.
How do I edit my shipping address?
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Log into your account and click on Manage to view your active Subscription orders. Under your active Subscription, click on Shipping, and then make the necessary edits and update.
How will I know when my order will ship?
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We'll send you an email reminder three days before your ILIA Beauty Auto-Replenishment order ships. We recommend adding info@iliabeauty.com to your email contacts so it doesn't go to spam. You can also log into your account anytime to view your scheduled deliveries. Under the Subscriptions tab, click Manage, then Deliveries.
How often will my orders ship?
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The beauty of the Auto-Replenish program is having complete ownership over the frequency of your product orders. You can choose to receive your ILIA products every month or every 4 months - or any frequency in between.
What types of payment are accepted for Auto-Replenish service?
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Visa, MC, AMEX, Discover, PayPal, ShopPay.
How does Auto-Replenish billing work?
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Your credit card will be charged on the order date selected when you signed up for Auto-Replenish.
How do I update my billing information?
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Log into your account, go to Subscriptions, click on Billing Information and select Send Email to Update. This provides you with a secure link to update your payment information.
How do I edit my billing address?
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Log into your account and click on Manage to view your active Subscription orders. Click on Payment and then Email to Update to receive an email that will send you an email to securely update your payment and billing information.
How do I change my charge date?
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Log into your account, go to Subscriptions, click on Edit and select Next Charge Date. From there you'll select the new charge date and update.
If I change my next charge date, will it change my order frequency?
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Changing your charge date and changing your order frequency are different actions. If you'd like to change both charge date and frequency, you will need to do so separately.
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