Shipping, Returns, and Recycling
Returns
At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.
If you’re not satisfied with your order, we will gladly offer an exchange or refund on full-priced gently used products within 60 days of purchase from iliabeauty.com.
Please note, we’re unable to accept returns for sets as they’re marked finale sale. Bundles are eligible for exchange only.
For U.S. returns:
You'll need your order number and ZIP code.
Please visit our returns portal to start the process.
For international returns: Please email support@iliabeauty.com.
*Items purchased from the Sale's on Sale page are not eligible for return or exchange. For more details visit Sale Exclusions.
Shipping + Delivery
Please allow 1 - 2 business days for your order to process and ship.
*Due to high volume during the Black Friday and Cyber Monday sales event, your package may be delayed. Orders will be processed, shipped, and delivered within 6 - 8 business days.
Please include your email and telephone number during checkout.
We estimate you will receive your order within 10-14 business days of its ship date pending clearance. We cannot ship to International P.O. boxes.
Orders that are shipped outside of the U.S. may be required to pay taxes and duties upon delivery. Knowledge and payment of these fees is the responsibility of the customer and not reimbursed by ILIA Beauty. For more information, please check with your local customs before placing your order.
International Shipping Destination: Austria, Belgium, Brazil, Colombia, Costa Rica, Czechia, Denmark, Dominican Republic, France, Germany, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Malaysia, Netherlands, Norway, Panama, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, and United Kingdom.
PLEASE NOTE: Shipping to the following international destinations is unavailable at this time: Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Croatia, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Iraq, Isle of Man, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Recycling
To process your exchange, we ask that you clean the packaging of any remaining product so that we can recycle it through Pact Collective.
Complimentary Samples
All online orders include complimentary samples. At checkout, select from the available bundles to add them to your order.