Shipping, Returns, and Recycling
Returns
At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.
If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or value sets. There is no restocking fee, and we can provide you with a prepaid return label upon request.
For U.S. returns:
You'll need your order number and ZIP code.
Please visit our returns portal to start the process.
For international returns: Please email support@iliabeauty.com.
Shipping + Delivery
All orders are processed and shipped from our warehouse in New Jersey within + 1-3 business.
All deliveries are Monday - Friday.
Please include your email and telephone number during checkout.
We estimate you will receive your order within 10-14 business days of its ship date pending clearance availability. We cannot ship to P.O. boxes.
Orders that are shipped outside of the U.S. may be required to pay taxes and duties upon delivery. Knowledge and payment of these fees is the responsibility of the customer and not reimbursed by ILIA Beauty. For more information, please check with your local customs before placing your order.
PLEASE NOTE: Shipping to the following international destinations is unavailable at this time: Australia, Bahrain, China, Democratic People's Republic Of Korea, Hong Kong, Kuwait, Macao, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Spain, Thailand, and Vietnam.
Recycling
To process your exchange, we ask that you clean the packaging of any remaining product so that we can recycle it through Pact Collective.
Complimentary Samples
All online orders include complimentary samples. At checkout, select from the available bundles to add them to your order.