Shipping, Returns, and Recycling

Returns

At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.

If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or value sets. There is no restocking fee, and we can provide you with a prepaid return label upon request.

For U.S. returns:

• You'll need your order number and ZIP code.

• Please visit our returns portal to start the process.

For international returns: Please email support@iliabeauty.com.

Shipping + Delivery

*Due to high volume during the Black Friday and Cyber Monday promotional weekend, your package may be delayed. Orders will be processed and shipped from our warehouse within 5-7 business days.

All deliveries are Monday - Friday.

Please include your email and telephone number during checkout.

We estimate you will receive your order within 10-14 business days of its ship date pending clearance. We cannot ship to International P.O. boxes.

Orders that are shipped outside of the U.S. may be required to pay taxes and duties upon delivery. Knowledge and payment of these fees is the responsibility of the customer and not reimbursed by ILIA Beauty. For more information, please check with your local customs before placing your order.

International Shipping Destination: Austria, Belgium, Brazil, Colombia, Costa Rica, Czechia, Denmark, Dominican Republic, France, Germany, Hungary, Iceland, India, Indonesia, Ireland,  Israel, Italy, Malaysia, Netherlands, Norway, Panama, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, and United Kingdom.

PLEASE NOTE: Shipping to the following international destinations is unavailable at this time: Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Croatia, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Iraq, Isle of Man, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Recycling

To process your exchange, we ask that you clean the packaging of any remaining product so that we can recycle it through Pact Collective.

Request your return label.

Complimentary Samples

All online orders include complimentary samples. At checkout, select from the available bundles to add them to your order.