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Ecommerce Marketing Coordinator

Job Description

About ILIA

ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn’t been done before.

Job Summary

We are searching for an Ecommerce Marketing Coordinator to work as part of our E-commerce team. The ideal candidate is a detail-oriented and can work in a fast-paced environment supporting the growth of iliabeauty.com. You’ll need to feel naturally at home working in technical systems, e-commerce platforms, and troubleshooting issues during QA. This is an environment that requires fast, problem solving decision making to support the growth we are experiencing.

Role & Responsibilities:

Iliabeauty.com Website Management

  • Facilitate site update requests (p-page content, image swaps, grammatical edits, etc.) within our CMS

  • Help expand core content on p-pages and replicate our new copy structure across all products on site (what it is, how it works, what you need to know…)

  • Work with education to expand on product FAQs as needed

  • QA product info sheets to ensure we’re putting our best claims forward

  • Improve our SEO structure by adding image tags, building out internal links, etc.

  • Own UGC on product pages and facilitate approvals as necessary

  • Project management including pushing reviews & approvals cross-departments with marketing, creative, and operations

  • Project management including maintaining the ecommerce calendar

  • Publish / edit landing pages and other website content as required (ie. careers page, Shipping + Returns, store locator, blogs, giveaway rules, etc)

  • Assist with setting up and testing new promotions, site features and product launches

Iliabeauty.com Email Management

  • Support our emerging Customer Retention and Replenishment strategies by refreshing email content for automation

  • Pause and reactivate emails in flows based on inventory levels

  • Ownership of restock emails using our pre-approved copy and template

  • Identify opportunities to turn past IG stories into targeted email blasts or post-purchase messaging

  • Provide copy for ~3 emails/month, specifically around product tips (ex: 5 ways to wear liquid light) or branded themes (ex: ingredients, sustainability, who we are, etc.)

  • Serve as point person for any multi-brand giveaways requiring email promotion

  • Project manage the email lifecycle from briefing to review before sending

  • Set up campaigns in Klaviyo and assist with proofing/testing as needed

Competitive Analysis

  • Have a pulse on competitors for improvement opportunities on our site and comms

  • Log unique or best in class ads, emails, and other types of content as they cross their radar, sharing with the team as appropriate

  • Track key competitors’ activity around important events like BFCM and F&F

eComm Operations

  • Keep a close relationship with Ops to make sure launches, projects, offers go smoothly.

  • Send a monthly “Upcoming On Ecomm” email to the greater team to ensure they’re aware of our major pushes, inventory updates, changes in sampling, etc.

  • Set up quarterly company gratis and other promo codes as needed

Qualifications:

  • Strong QA experience, attention to detail

  • Familiar with simple tools in the Adobe Creative Suite

  • Familiar with Bulk Sheets in Excel for Bulk Actions

  • Naturally curious on how things E-commerce websites work and how to troubleshoot them

  • Experienced in a Fast-paced DTC e-commerce environment

  • Aptitude to learn technologies, such as Zendesk, Shopify, and other relevant partner solutions.

  • Skilled at communicating issues to leadership.

  • Effective verbal and written communication skills.

  • Interest in natural products is a plus!

  • Willingness to tackle any challenge, even if not directly relevant to core competencies.

This is a full-time, hourly position with a competitive benefit package. If this position sounds like a great fit, please email your resume to careers@iliabeauty.com and include the job title you’re applying for in the subject line. 

Clean, skin-centric beauty.

We challenge the conventions of clean beauty to create something radically new—through safe, potent formulas that protect and revive your skin.